![]() ![]() My next step, should this issue not be resolved promptly, will be to contact the Texas Attorney General. The full file has been submitted to your Ronda Wells and to the Arizona Attorney General. Under separate cover I am sending you a summary of CS contacts I’ve logged with names, dates and times, and the results of those interactions. It is riddled with antagonistic, bizarrely vindictive people more interested in victory over a customer than in doing their jobs. The customer service side of your company is comically bad-just not funny. I suggest you start by firing everyone in Customer Service. I look forward to hearing from you as soon as possible. I am reaching out to you for your help with this urgent matter. If I am supposed to be a valued customer, then why am I not treated as such, without the deception from your staff? I have spoken with numerous customer service representatives, and I am forwarded to different people with no results. I spoke with a representative who assured me that this matter would be taken care of, but it has not been resolved and your company is going to try and debit my account, which is not right. But your company is charging me $334.95 stating that the technician came out and connected my alarm system which is not true. ![]() When I moved to my new home I called your company to start my services once again, but I decided to cancel the reconnect until a later date. I disconnected my services over a year ago. I am an existing customer but I am not currently receiving any services due to relocating to a new residence. I am writing you in regard to your company who is attempting to steal money from my account unjustly. If you enjoyed this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters! At the same time, we will continue to remain focused on ‘creating profitable accounts at scale for life’ and look forward to continuing to build upon our success with an eye toward delivering value to all our stakeholders.” “We are excited about the future of the smart home security market and the role we are going to play in shaping its future. “I am honored by the Board’s decision to place its trust in me and the incredibly talented and diverse team we have assembled over the past several months,” says Niles. Niles was instrumental in establishing the company’s strategic rebranding to Brinks Home Security, played an integral role in the company’s 2019 restructuring and emergence, and led the development and execution of the company’s go-forward strategic plan. Since 2010, Niles has worked in the home security industry and holds a wealth of experience with the company’s sales channels, capital markets, M&A and strategic partnerships. He previously served as CEO of Ascent Capital Group, the former parent corporation of Brinks Home Security. He joined Brinks Home Security in September 2019 as executive vice president and general counsel and was named interim CEO in February. Niles assumes the role of CEO following a long tenure with the company. Related: Monitronics Interim CEO Details ‘Rapid Reset Program’
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